Condition of use


The online store and website is managed by MENONI S.p.A. The purchase of any product, listed on the "online shop" website, implies prior acceptance of these general conditions.
The Customer is hereby informed that his agreement concerning the content of these general conditions does not require a handwritten signature of the document, to the extent that the customer wishes to order online any products represented within the framework of the website shop. These general sales conditions will apply to all requests for orders which concern the supply and delivery of products by MENONI to the customer.
By placing an order you imply your unreserved acceptance of and abidance by the General Sales Conditions, acceptance of which does not require any written signature.
These general conditions of sale are subject to change; in this case, the applicable conditions will be those in force on the site on the date of the order.
The "online shop" also indicates the following information:

  • essential characteristics of the products;
  • sales prices (expressed in Euros € - VAT and customs duties excluded);
  • payment methods;
  • the period of validity of the offer or the price.

This information is presented in English.
The consumer confirms that he have full legal capacity to comply with these conditions.

Article 1 : Integrality

The present general conditions of sale regulate the transactional relationship between MENONI S.p.A. and the client, the two parties accepting them without reservation.
MENONI S.p.A. is committed, for its part, to fulfill it’s role as dealer under these conditions.

Article 2 : Purpose

These general sales conditions aim to define the rights and obligations of the parties with respect to the online sale of goods and services which are offered to the purchaser by MENONI S.p.A.

Article 3 : Contractual documents

This contract contains the following contractual documents, in order of decreasing importance:

  1. these general sales conditions;
  2. the online order confirmation.

In case of contradiction between provisions contained in documents of different ranks, the provisions of the higher ranked document shall prevail.

Article 4 : Effective date and duration

These general conditions come into force on the date of acceptance of the order and are ended upon the supply of goods and subscribed services.

Article 5 : Electronic signature

The order, signed by the client with a "double click" constitutes an irrevocable acceptance which can be challenged only in the limited circumstances provided in these terms and conditions.
The "double click" associated with the procedure of authentication and non-repudiation and protection of the integrity of the messages constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

Article 6 : Order confirmation

The contractual information will be subject to an order confirmation by e-mail that will be accompanied by a pro-forma invoice.
MENONI S.p.A. recommends that the customer print his order information and/or keep them on a safe data storage medium.
The conformity of information depends exclusively on the Customer.
MENONI S.p.A. cannot be held responsible for errors of seizures and the possible continuation of these errors in particular as to problems of delivery. In the event of delay or return of the order due to error of seizure, the expense of the possible re-forwarding the products will be the responsibility of the Customer.
In the invoice, the quantities may be different from those ordered by the customer.
In particular, this problem may occur for the supply of galvanized metal components.
Any discrepancies will be promptly reported to the customer who will always be charged the amount that will actually be shipped.

Article 7 : Proof of the transaction

The computerized records, kept reasonably safely on computer systems, shall be considered as proof of the communications, orders and payments that occurred between the parties.
The archiving of order forms and invoices is made on a reliable and durable medium that may be issued as proof.

Article 8 : Information about products/stock

8-a : On it’s website, displays the products for sale with all necessary information enabling the potential buyer to understand the essential features of the products which he/she intends to buy before placing a definitive order.

8-b : Offers presented by are valid only while stocks last. MENONI S.p.A. reserves the right to change and replace products depending on it’s suppliers’ catalogues.

8-c : The products displayed on website are in conformity with the Italian legislation in force and the applicable standards in Italy. The pictures, texts, graphics and characteristics reproduced to illustrate the products displayed on the website are not contractual. The photographs are for illustration only.

8-d : MENONI S.p.A. cannot be held responsible for failing to execute the contract concluded and will not incur any responsibility for all consequential damages caused by the unavailability or out-of-stock condition of the product, of cause beyond control, disturbance or strike, in particular of the mail service and means of transport and/or communications, flood or fire. MENONI S.p.A. cannot be held responsible for any loss of data, files or damage defined in the previous paragraph.

8-e: Hyperlinks can refer the site to other websites. MENONI S.p.A. rejects any responsibility for text links to other websites that would be contrary to Italian legislation.

Article 9: Pricing

The minimum order is 200 euros. Prices are indicated in Euros (€) and do not include delivery charges, VAT nor customs duties. In any case, the sums paid cannot be considered as a deposit or instalment.

Article 10 : Payment methods

To pay for his order, the purchaser may use the following methods of payment:

  • credit card;
  • bank transfer.

The purchaser guarantees MENONI S.p.A. that he/she has the authorizations required to use the chosen method of payment, upon validating the order form.
MENONI S.p.A. reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment per bank card on behalf of the officially accredited organizations or in the event of non-payment.
MENONI S.p.A. specifically reserves the right to refuse to carry out a delivery or to honour an order from a buyer who has not fully paid for an order or with whom a dispute exists.
MENONI S.p.A. cannot be held responsible for the fraudulent use by third parties of the bank payment or credit card information provided by the customer.
MENONI S.p.A. retains full and complete ownership of the products sold up to the receipt of all monies owed by the customer as part of his order, including expenses and taxes.

Article 11 : Availability of products

The order will be processed within 5 working days of receipt of an order confirmation by the customer. In the event of unavailability of the product ordered, the user will be informed as soon as possible.
The unavailability of the product cannot engage the responsibility of MENONI or open rights to damages by the customer.

Article 12 : Delivery arrangements

Products shall be delivered at the address indicated by the buyer on the order confirmation.
The buyer must verify compliance of the information he/she provides to MENONI. The latter cannot be held responsible for any typing errors and consequences in terms of delay or delivery errors. In this context, all the expenses for the possible return of the order will be entirely borne by the customer.
MENONI can not be held responsible for delays in delivery due to errors or disruptions due to carriers (total or partial strike in particular postal services and average transport and / or communications).
The buyer undertakes to check the physical condition of the goods upon delivery. He/she shall inform MENONI by e-mail within 48 hours after delivery, of any defects noticed.
If necessary, the customer can report this delay by sending an email.

Article 13 : Delivery problems due to carrier

Any defect concerning the delivery (damage, missing products compared to the delivery slip, damaged package, broken products) must be mentioned on the delivery slip in the form of “handwritten notes” signed by the client. In the case of shipping by ordinary mail, if the parcel is delivered open or damaged it is essential that a Courier Office agent testifies this "damaged goods report" so that MENONI S.p.A. can start an investigation. At the same time, the buyer shall confirm this defect by sending the carrier the claims by registered e-mail, within two (2) working days after the delivery date. The buyer shall send a copy of this mail to MENONI S.p.A., 11, Via Spezia 20142 Milan Italy. Any complaint arriving outside the exception time will be rejected.

Article 14 : Delivery error

14-a : The buyer must complain to the company MENONI SpA on the day of delivery or at the latest, within three working days following the delivery. The complaint may be due to delivery error and / or noncompliance of products in kind or in quality compared to the indications appearing on the order form. Any complaint made after the deadline will be rejected without appeal.

14-b : The submission of this claim to MENONI S.p.A. shall be exclusively made by e-mail :

14-c : Any claim not submitted according to the aforementioned rules and time periods shall not be taken into account and shall relieve ABC1970 S.A. of any liability towards the consumer.

14-d : MENONI S.p.A. does not accept complaints about differences in color tone, than previous productions and / or images that are displayed on the site. In particular, during each galvanic treatment, you can occur slight differences in color shade. A similar problem may occur with the natural wires, for natural products can not be guaranteed the color shades.

14-e : As soon as MENONI S.p.A. receives the claim, it will issue a Returns Authorisation Number for the return of the product(s) and will communicate it to the customer.

14-f : Each product must be returned in its entirety within 10 days and subject to prior approval by the company MENONI SpA at the following address: o MENONI S.p.A. - Via Spezia 11 20142 Milano, Ital.
In the absence of compliance with the procedure listed above, no complaint for non-compliance or obvious defect of the products delivered, will be accepted by MENONI S.p.A.

Article 15 : Cases of absolute necessity

Neither party shall be liable for failing to perform its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or case of absolute necessity.
Fortuitous events comprise: force majeure, any fact or circumstance, not attributable to the parties, unpredictable, unavoidable, beyond the control of the parties and which can not be prevented by the latter, despite all reasonably possible efforts.
In case of force majeure lasting more than three months, these general conditions can be cancelled by the injured party. So expressed, are considered as force majeure or fortuitous events, besides those usually considered by the Italian courts and tribunals:

  • transport block or supply, earthquakes, fires, storms, floods, lightning;
  • the suspension of telecommunication networks or difficulties specific to telecommunication networks

beyond the clients control.

Article 16 : Partial non-validation

If one or several provisions of these general sales conditions are considered or declared invalid in respect of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.

Article 17 : Non renunciation

If one party does not notify a failure by the other party with one of the obligations contained within the present general conditions, it shall not be interpreted for the future as a renunciation of the obligation in question.

Article 18 : Title

In the event of difficulty of interpretation between one of the titles appearing at the head of the clauses, and one of the clauses, the titles will be declared non-existent.

Article 19 : Governing law

These general sales conditions are governed by Italian law. This same applies to the rules of funds and to the rules of form. In case of dispute or complaint, the user will address himself as a priority to the company MENONI S.p.A. to achieve an amicable solution and, if this is not possible, accept the ruling of the court of justice of Milan

Article 20 : Intellectual property

All texts, comments, works, illustrations and images reproduced on the website are the intellectual property and / or copyright, reserved for the whole world, of Menoni S.p.A Any reproduction total or partial of the site www.menoni.ccom is strictly prohibited.